Refund & Return Policy

Last updated: October 19, 2026

🛡️ 90-Night "Silent Sleep" 100% Money-Back Guarantee

We stand behind The Cranial Transducer™ with complete confidence. You have 90 full nights to test it in your own bed. If it doesn't bring you the peaceful, silent sleep you crave, we will refund 100% of your purchase price (return shipping costs are the customer's responsibility — see Section 3).

1. 90-Night Risk-Free Trial

Our return policy lasts 90 nights from the date your order is delivered. If 90 nights have gone by since your delivery, we unfortunately cannot offer you a full refund or exchange.

2. How to Initiate a Return or Refund

To start a return, simply follow these easy steps:

  1. Email our support team at support@getzelaris.com with your order number and full name.
  2. Our customer care team will respond within 24 hours with return instructions, a return authorization, and your return shipping fee.
  3. Once received and inspected at our fulfillment center, your refund will be processed immediately.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping. The return shipping fee is calculated based on your location and will be provided to you together with your return instructions. The return shipping fee is not refundable.

This does not apply to damaged or defective items — those are replaced free of charge as described in Section 5.

4. Refunds Processing Time

Once your refund is approved, a credit will automatically be applied to your original method of payment (credit card, PayPal, Apple Pay, etc.) within 3 to 5 business days.

5. Damaged or Defective Items

If your device arrives damaged or defective in any way, please notify us immediately at support@getzelaris.com. We will expedite a brand-new replacement unit to you free of charge with priority express shipping.

6. Order Cancellations

Orders are dispatched rapidly from our automated warehouse. If you wish to cancel an order, please email us within 2 hours of placing your order. If the order has already shipped, you can simply return it upon arrival under our 90-Night Guarantee.

7. Questions?

Contact our 24/7 customer care team anytime at support@getzelaris.com.